SK Group

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Quality Policy

The company “SK EISAGOGIKI” is active in the provision of telephone services for customer service.

Fundamental principle and commitment of the Management of “EISAGOGIKI SK” is the continuous improvement of services to its customers. The aim is to provide high quality services that meet the requirements and expectations of customers and comply with applicable regulatory and statutory laws.

“SK EISAGOGIKI” is bound to:

Listen to the needs of its clients, about the projects.

Provide the necessary resources for the execution of these projects.

Plan appropriately the projects that it intends to perform using its best available techniques.

Apply systematically and without deviations the project management procedures according to the internal procedures of the Quality Management System and the requirements of the clients.

Effectively implement and continuously improve Quality Management System.

Set measurable Business Objective Quality Objectives at the Operational Level of Departments and / or Processes. These Objectives are established and evaluated in terms of their degree of achievement in the context of the S.D.P. Review by the company’s Top Management.

Invest in continuous education, briefing and training of its executives to promote Quality in all their activities.

To monitor, measure and evaluate the critical parameters of its Processes to ensure Quality and Customer Satisfaction.

Each employee’s duty is quality assurance. For this reason, there is a commitment that all employees, depending on their responsibilities, are informed about the Quality Management System, they work and act in accordance with the established rules. Procedures and actions that do not guarantee the fulfillment of the objectives are interrupted directly by the responsible persons, cause analyzes are carried out and the necessary improvement measures are defined.